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  1. Service

Service

Advice

An advisory office in your area

You are looking for professional advisors in your area? You are requesting information on your insurance account? Then you can make use of our offer of advisory offices and ask for personal advice in german language. With the assistance of a search screen you can find an advisory office in your area. Please understand that on account of the technical link leading to a route planer the following pages of our advisory offices are only available in the German language:

Beratungsstellen finden

Deutsche Fassung

Do you have questions about cross-border pension regulations?

Experts from the Deutsche Rentenversicherung and the foreign pension insurance institutions will provide local professional advice free of charge on questions regarding national and international pension law, such as:

  • How does European law impact on my pension?
  • When and where do I have apply for my German / foreign pension?
  • What must I know when starting employment abroad and how does this affect my pension?

The following overview shows when and where Deutsche Rentenversicherung will be hosting International Consulting Events. For technical reasons the following pages are only available in the German language.

Internationale Beratungstage

Deutsche Fassung

Request insurance documents

Do you wish to receive your insurance record or a pension forecast at your home address? Then please go to the following website: and fill in all the necessary details.

Versicherungsunterlagen anfordern

Deutsche Fassung

Service telephone

Whether by your fixed network from your home or on the move by mobile phone: Our service telephone offers you an immediate contact to us. And this is free of charge and at convenient, customer friendly hours. Our experts can answer your questions on pension, rehabilitation and old age provision – give it a try.

Monday to Thursday from 7.30 a.m. till 7.30 p.m. and on Fridays to 3.30 p.m.

You wish to call us from abroad?

Also from Spain and Greece (only from the fixed network) you can contact our free of charge service telephone under the number

00800 1000 4800 (in the German language)

You can contact your pension insurance institution via the fixed network number from all other countries.

Deutsche Fassung

Info Brochures

It is sometimes just simpler to have information you need printed out in black and white – it makes it easier to read things in detail and to check back when you need to. The brochures of Deutsche Rentenversicherung provide an overview of the statutory pension insurance system and offer a great deal of tips and detailed information. You can download or order these from us, free of charge. Most of the brochures are, however, only available in the German language. You can find these on the German version of our website. We are currently working to prepare foreign-language and multi-language versions of our brochures. Check the Overview to the foreign and multi-language Info Brochures to see what is currently available.

Info Brochures are available on our website in PDF file format (portable document format) and can be read with Acrobat Reader. If you do not have this (free) program, click here to download it.

Acrobat Reader

More information on this subject:

Deutsche Fassung

Forms

When requesting services from Deutsche Rentenversicherung, it is likely that you will be asked to complete a form. We hope you will understand that we are usually only able to provide German-language versions of our forms. All nationally applicable documents are available on our website. A few important forms are, however, provided in other languages.

Forms are available on our website in PDF file format (portable document format) and can be read with Acrobat Reader.

If you do not have this program(free of charge), click here to download it:

Acrobat Reader

Deutsche Fassung

Press

Main Press Relations Officer is Dr. Dirk von der Heide, PRO for Deutsche Rentenversicherung Bund

dirk.heide@drv-bund.de

Journalists may also address their inquiries to the press relations officers of each of the insurance agencies.

Deutsche Fassung